Business Overview

Our client is a Fortune 500 healthtech company. They have their own product used by thousands of healthcare companies to manage a massive amount of data related to user complaints about medical equipment and pharmaceutical products. As one of the key players in the complaint management sector, the company sought to enhance its competitive advantage by streamlining its global search engine with orchestrated search solutions and AI-driven decision making.

This solution would help health organizations manage large amounts of structured and unstructured data scattered across disparate systems and empower users to easily access all relevant data from a single platform.

2

Challenge

The client’s quality management processes were hampered by a fundamental challenge: a high volume of structured and unstructured data was scattered across disparate systems. Employees spent valuable time manually searching for information across folders and SQL tables, a process that was inefficient, prone to error, and required specific technical knowledge. As a result, this slowed down their ability to handle customer complaints quickly.

Project Scope

The NIX team was engaged to develop an intelligent, all-in-one AI-based search engine that leverages large language models (LLMs) and various AI search solutions.

System features:

  • Executing complex SQL queries (requests to a database) on structured data
  • Performing intelligent AI similarity searches leveraging vector embeddings
  • Identifying the most similar documents based on a description
  • Conducting searches within images
3

Solution

The project’s stakeholders envisioned a unified, dynamic search engine where users could find what they needed instantly without having to navigate different systems or possess the technical skills to write complex database queries. This would streamline operations, reduce manual effort, and allow the client’s teams to focus on critical quality management tasks rather than data retrieval.

To achieve the goals that were set for this project, we implemented an orchestrated AI-driven search engine that manages and directs the following agentic AI tools to work together to solve a complex search request.

  • 01

    LLM-powered Query Generation

    We used AI-powered technology to make searching for information much simpler and faster. Our experts integrated OpenAI’s GPT model to act as a translator for the search engine. This allows users to type in simple, everyday questions instead of complex technical code, and the system automatically converts those questions into optimized SQL queries. This was achieved by leveraging LangChain and LangGraph for multi-step reasoning and a deeper contextual understanding.

  • 02

    Vector-based Similarity Search

    Our team deployed advanced AI models that use a powerful neural network architecture—a transformer—to create vector embeddings from both text and image data. These embeddings were then stored and efficiently retrieved using a vector database, enabling accurate similarity searches.

  • 03

    Multimodal Search

    NIX experts enabled AI-powered search capabilities across diverse data types, including structured SQL databases, unstructured text, and images. A robust pipeline was developed to extract text from images using optical character recognition (OCR) for effective similarity-based retrieval.

  • 04

    Scalable and Flexible Orchestration

    To meet the client’s high scalability demands, we implemented our solution on Azure Fabric and Azure Machine Learning (AML). We also leveraged Kusto Query Language (KQL) for fast analytics and indexing of large-scale datasets, ensuring optimal component performance.

    By integrating a centralized orchestrator, we enabled management and oversight of all AI-driven workflows, while implementing a hierarchical structure that allows specialized agents to handle specific tasks, such as generating optimized and dynamic SQL queries and processing image data.

  • 05

    Unified Data and Context Management

    To improve search efficiency and relevance, we implemented a model context protocol (MCP), which integrates multiple data sources and enables real-time synchronization through a centralized context management layer. This ensures that searches are always performed on the most current and comprehensive data available.

  • 06

    Security and Compliance by Design

    We designed the solution to meet the healthcare industry’s stringent standards and requirements. By implementing role-based access control (RBAC), robust encryption protocols, and other regulatory compliance measures, we guaranteed the platform’s security and integrity. This proactive approach allows the client to scale operations with confidence, knowing their sensitive data is fully protected.

Outcome

As a result of this cooperation, the client received a high-performing AI-driven search engine. This solution, built on Azure, uses GPT-4 to process natural language queries and route them for multimodal searches.

By unifying fragmented data and empowering non-technical users, the solution streamlines the entire complaint management process, improves operational efficiency, accelerates critical decision making, and guarantees the client a strategic advantage in a competitive market. It gives the client’s employees a single, intelligent tool to find any information they need instantly.

As for now, we’re continuing to work with the client to integrate more data sources and enhance the platform’s capabilities.

4

Key Numbers

70%

faster processing for complex, multi-source queries

50%

reduction in the time spent searching for information

90%

improvement in search result relevance

Team:

Team:

3 experts ( 2 Data Scientists, DevOps Engineer )
Tech stack:

Tech stack:

Azure, AML, Azure OpenAI, GPT-4o, Python, LangChain, LangGraph, MCP, SQL, Azure Fabric, KQL

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