Modernization of the Online Food Delivery Ecosystem

Business Overview

Our client provides software solutions for the Latin American food market. Their flagship product is a food delivery platform that connects restaurants and home kitchens with new customers.

Faced with growing competition and evolving customer expectations, the client saw the need for the system’s upgrade.

They turned to NIX for help, choosing us for our vast mobile development experience and proven track record.
Our team had to modernize the client’s solution and expand its functionality according to new market demands.

Solution

Solution

Our initial step was the comprehensive audit of the client’s ecosystem, consisting of three cross-platform applications based on Flutter:

Mobile app for customers to order dishes online
Application for kitchens with access via web and mobile
Web admin panel for data management

We started by upgrading the system’s AWS-based infrastructure utilizing the full power of cloud capacity. The client’s solution received a microservice modular infrastructure more efficient and flexible in operation. With this update, we easily parallelized work on several tasks, streamlining the development process.

In addition, NIX experts performed complete code refactoring to ensure it complies with the highest quality standards. In the process, we identified and eliminated security gaps, safeguarding the apps from possible cyber attacks, which is critical for payment-related solutions.

To extend the system’s functionality, we refined existing capabilities and introduced new relevant features, backing them with user-centric design with enhanced UX. In particular, NIX worked on app localization so that the system adapts to the language of the user’s device or lets them choose a preferred option. This also includes using the customer’s location data to determine the payment currency.

Kitchen Application

Menu creation. Kitchen owners can manage daily menus, catering, weekend specials, and seasonal offerings.
Order statuses. The dashboard allows seeing all orders, grouped by categories, such as new, in transit, delivered, canceled, etc.
Analytical tools. Business owners have access to sales reports, best-selling dishes, best customers, and other crucial data.
Data storage. The application securely stores all information on each client in a database and allows exploring it when necessary.
Integration with delivery platforms. The system integrates with popular delivery platforms, helping food businesses bring orders to customers with minimal hassle.
Settings and customization. Food companies can set up a convenient format for working with payments, delivery, and other processes.

Customer Application

User profile. Each customer can access their page with personal information, preferred settings, payment data, delivery addresses, order history, etc.
Search for food spots. Users can search for a restaurant or home kitchen by specifying their food preferences, location, and other parameters to find a dish that suits their taste.
Real-time ordering. The application offers a simple way to place and pay for an order with the possibility of tracking its status afterward and receiving notifications.
Favorites. Users can mark their favorite kitchens, restaurants, and dishes, making it easier to find and order delicious meals in the future.
Payment. The app supports all major credit cards and allows tipping online, eliminating the need to handle cash.

Admin Panel

The admin panel with advanced settings allows the client to control the operation of both applications, managing data on customers, payments, etc. The company can also view analytics and receive reports to get insights for strategic decision-making.

Outcome

The client now has a suite of upgraded applications that have built an exceptional online space with growing audience demand and popularity. This has helped the company maintain a solid competitive position in the market and bring even more value to users—both customers and culinary establishments.

With the successful system’s modernization, the client became well-positioned to execute their ambitious business growth plans, including expansion into new international markets. The collaboration with NIX has unequivocally yielded the desired outcomes.

2,300+

kitchens

Partnerships

with major brands like Euro Logistic and Nestle

5 stars

in Google Play and App Store