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From troubleshooting to optimization, we ensure your IT runs like clockwork.
With over 30 years of experience, NIX has been a trusted partner for businesses seeking reliable and efficient IT support and maintenance services. One of our first projects, started 20+ years ago and still running, established IT support as one of our core services, which speaks volumes about our approach towards any client: be your reliable IT partner around the clock.
From troubleshooting and cybersecurity testing to 24/7 help desk and infrastructure support, we’re dedicated to ensuring your product runs smoothly and securely. By leveraging proactive and reactive approaches, our maintenance and support team keeps your systems secure, up-to-date, and primed for success.
The figures below represent the average deliverables our clients receive from NIX’s IT support services. Actual results may vary based on industry, project scope, and specific needs.
Reduction in IT spending
reduction in cybersecurity risks
reduction in ticket volume
faster deployment of updates
global locations supported
incident response rate
NIX’s IT support and maintenance consulting delivers strategic solutions to optimize your IT infrastructure, ensuring it meets both current demands and future growth. Our team thoroughly analyzes your product, identifying inefficiencies and recommending tailored improvements in terms of level 2 and level 3 support, comprehensive IT infrastructure support, or any other specific needs.
We focus on corrective maintenance to help you resolve existing issues, build preventative strategies to minimize downtime, and adapt solutions to scale seamlessly. With IT support and maintenance services, you may expect the following outcomes: optimized costs, reduced cybersecurity risks, increased uptime, improved customer satisfaction, and a future-ready IT ecosystem.
A fractional Chief Technical Officer (CTO) model provides access to high-level technical leadership without the cost of a full-time executive. This model is ideal for startups and growing companies that require strategic guidance on IT infrastructure and digital transformation but don’t need a dedicated in-house CTO.
Our expert will periodically review technology decisions to align them with business goals, oversee development roadmaps, evolve industry standards, and ensure best practices in security, scalability, and efficiency.
This model is perfect for businesses seeking expert guidance on a specific challenge without ongoing commitments. It typically includes a comprehensive IT audit, during which our specialists assess existing infrastructure, security, and operational efficiency. Based on the findings, we provide actionable recommendations, possible roadmaps, and tailored solutions to optimize performance, reduce costs, and mitigate risks. Whether you need a fresh perspective on your technology strategy, insights into emerging trends, or a solution to a critical issue, our expert consultants deliver high-impact results in a single engagement.
Our 24/7 help desk support ensures round-the-clock assistance, regardless of time zones or working hours, for existing client products or those developed by us. Our multi-tiered IT support and maintenance services imply escalating issues to the appropriate level of expertise. Tier 2 experts handle escalated issues that require in-depth technical expertise, while tier 3 professionals focus on system-level debugging, advanced problem resolution, and root cause analysis of your IT Infrastructure.
We leverage cognitive automation and virtual agents to enhance operational and cost-efficiency by reducing the ticket amount and its response time. Our help desk support proactively resolves routine tasks through unattended automation, freeing your IT team for strategic initiatives. We provide efficient ticket management, prompt diagnosis, and timely resolution with clear communication throughout. Our 24/7 help desk support provides peace of mind, knowing that expert assistance will be provided in time.
NIX offers a comprehensive service package at a predefined cost, being ideal for businesses with predictable maintenance needs, such as regular updates, security patching, and system monitoring. The pricing of IT support and maintenance services can be tied to the number of support tickets or the dedicated work hours of our team, offering flexibility for any chosen time chosen duration, starting from one month.
The pay-as-you-go model offers flexibility for businesses that need support on-demand without any long-term commitments. You pay only for the services you request—such as bug fixes, security updates, or server maintenance—without any upfront or recurring fees. It’s best for startups and businesses with infrequent IT support needs or experimenting with different software solutions.
For businesses with unique requirements, a tailored custom support plan model offers a personalized service package that aligns with specific business goals and technical environments. This model can combine any of the above models to meet unique support needs.
Launching your product is just the beginning—keeping it running smoothly is where our post-delivery maintenance comes in. Once our experts complete the development phase, we transition key developers from the project to a support role and bring in additional experts to address any specific needs that may arise. Retaining part of the original team allows us to leverage their deep product knowledge for seamless updates, swift troubleshooting, and ongoing optimizations. Their familiarity with your business, established processes, and communication dynamics ensures efficiency and alignment with your goals.
Our experts provide ongoing monitoring, proactive maintenance, and rigorous QA and security testing, ensuring your software’s long-term health. NIX’s IT maintenance and support services consist of preventive maintenance—involving scheduled checks and updates—and predictive maintenance—which leverages data analysis to anticipate and address potential issues. Referring to adaptive maintenance helps modify existing software to keep it compatible with a changing environment.
A part of the team remains on your project for the duration you choose. We carefully customize the team’s size and expertise to match your specific requirements, such as task volume, client base, and geolocation. This model provides consistent, reliable support with in-depth product knowledge, ensuring rapid response times and proactive issue resolution.
You purchase a block of hours for a set period, using them as needed, while our team guarantees timely responses within the agreed SLAs. This provides budget predictability and ensures access to a skilled team whenever you need them. We handle knowledge transfer, resource allocation, and task prioritization, allowing you to focus on your core business objectives.
This model offers maximum flexibility. You can request support without committing to a fixed schedule or block of hours. However, response times may vary depending on team availability, as our experts might be engaged in other projects. This option is ideal for businesses with less frequent or urgent support needs.
Our expert support team swiftly diagnoses and resolves IT issues, minimizing downtime and ensuring business continuity. We go beyond addressing immediate problems by identifying and resolving root causes to prevent recurring issues and enhance system stability.
Our cybersecurity implementation services protect your business from cyber threats and data breaches, safeguarding valuable assets and maintaining customer trust. We implement robust security measures, including firewalls, intrusion detection systems, and vulnerability assessments, to mitigate risks and ensure compliance with industry regulations.
Our DevOps services streamline your software development and deployment processes, enabling faster release cycles and improved software quality. We implement continuous integration and continuous delivery (CI/CD) pipelines, automate testing, and foster collaboration between development and operations teams to enhance efficiency and agility.
We provide comprehensive system administration services and IT infrastructure management, ensuring your systems are secure, optimized, and operating at peak performance. This includes server management, network infrastructure monitoring, and proactive maintenance to prevent potential issues and ensure business continuity.
We leverage different automation platforms including ServiceNow and Salesforce to streamline IT support processes and enhance efficiency. This includes automating ticket management, incident resolution, and knowledge sharing, enabling faster response times and improved customer satisfaction.
We provide comprehensive staff training to empower your team with the knowledge and skills needed to manage and utilize your IT systems effectively. This includes documentation, hands-on training, knowledge transfer sessions, and creating customer user guides to ensure your team is well-equipped to support your business operations.
Our cloud maintenance and migration services ensure your cloud infrastructure is optimized for performance, security, and cost-efficiency. We provide ongoing support, proactive monitoring, and expert guidance to help you leverage the cloud’s full potential.
We enhance your software’s user interface (UI) and user experience (UX) , ensuring they’re intuitive, user-friendly, and aligned with your brand identity. Our UX designers and front-end developers work together to create engaging and effective digital experiences that respond to emerging trends and demands from your audience.
NIX ensures your software remains compatible with the latest technologies and security standards. Our team handles the entire migration process, from planning and testing to deployment and post-migration support, minimizing disruption to your business operations.
We offer full-spectrum IT services that streamline processes while maintaining peak performance and operational stability.
Your business never sleeps, and neither do we. NIX provides 24/7 IT support to ensure you’re always online, secure, and on the line with your customers.
Our security experts proactively defend your systems with advanced monitoring, threat detection, and constant updates to safeguard against evolving cyber risks.
We streamline IT processes by integrating cognitive automation, virtual agents, and unattended workflows, reducing manual effort and human error.
Our mission is clear: resolve issues before they impact you. With root-cause analysis, precise fixes, and ongoing improvements, we eliminate problems, not just symptoms.
Some clients have partnered with NIX for 20+ years, relying on us to handle various technology needs, which underscores our commitment to building trust and delivering exceptional results.
We really care about project success. At the end of the day, happy clients watching how their application is making the end user’s experience and life better are the things that matter.
IT Support for Clinical Regulatory Information Management Platform
Pharmaceutical
Onboarding Platform for eDocument Management System
Internet Services and Computer Software
Multi-tenant SaaS System With Intuitive Business Workflow Configuration
Insurance
“CMS team are my go-to partners for web dev”
I’ve been working with these guys for years now – particularly their CMS team. The relationship has been very positive, and they continue to do great work for me.
I first hired NIX around 2008 to re-build a website that was built (poorly) by another agency. NIX solved that problem and has helped me build and launch multiple products since then. Roman and his CMS team are my go-to partners for web dev.
Consultant & Advisor at DemandSide
VP of engineering
“Extremely detailed, professional, attentive”
We’ve been working with NIX for over a year now and have nothing but good things to say about them and their talented pool of developers, staff members, and executives. They are extremely detailed, professional, attentive, and deliver top-quality work within the time estimates that they provide. What else can you ask for? I highly recommend NIX for all tech-related projects.
Account Manager at TransGrade, CRM
“Quality of delivered work is outstanding”
Our company worked more than 5 years in total with NIX. Communication was always very clear and direct. Being a remote company, wasting time in communication is horrible, luckily with NIX, we experienced no delay or misunderstanding.
Quality of delivered work is outstanding, all tasks prior to delivery were tested in detail, and bugs or mistakes were virtually non-existent.
Project Manager at Information Products AG
Senior Director of Engineering
“It is hard to impress me, and NIX kept me happy”
There is no recommendation that is more powerful. NIX’s expert team built a new system that increased potential customer traffic and improved performance. Their transparent workflow allowed for consistent communication and quick correction of problems when they arose. They also adjusted their processes to mitigate time-difference concerns.
Director of Operations at CarSoup
Senior VP of Technology
“You have done the work perfectly”
I want to say thank you for the excellent, highly professional work, for your passion, and your time even on holidays and weekends. Your attitude ultimately led to outstanding results. We are satisfied with the result we’ve achieved, but we need to keep working, and actively use every opportunity to make it better. You have done the work perfectly and the application, which you created in such a short time, turned out to be very functional and cool.
VP R&D at HumanEyes
“The team is experienced and professional”
We cooperate really well with them, and they make adjustments so we don’t have any complaints. The original project was successful, so they’ve extended the partnership. Headed by a knowledgeable project lead, the team is experienced and professional. NIX delivered everything on time and was always in contact with their partner. Offering a superior customer experience, they’re recommended.
COO at SafeRide Technologies Ltd
“NIX is doing an amazing job”
NIX team contributed a lot to the process improvements for code deployment practices. So not only we write clean/stable code now but also, we are able to deploy it a lot more successfully and faster. We have a better strategy for our branch cutting and code repositories. It takes much less time to deploy code now with a higher level of stability. NIX team also contributed their ideas and views on how we can break up work among team members more effectively.
Sr. Director of Engineering for MindTap
“World-class development”
NIX are great communicators for native English speakers, they work well with our timezone, they are highly organized, and most importantly they build beautiful software. Our team cast a wide net and was highly selective when we decided to search for a software development partner, and NIX has exceeded our expectations since we chose to work with them. If you are looking for a team that performs world-class development well below the average U.S. cost, NIX is a perfect partner.
Co-Founder at Buildforce
“Delivered high-quality products”
NIX delivered high-quality products that work flawlessly and have boosted revenue partner schools, who have successfully used the digital platform to fundraise. The team’s organized workflow and programming skills help them seamlessly fit into the client’s company as a whole.
President at Ortner Enterprises DBA North Two Five
“Quickly and professionally”
I have used NIX for 3 different companies over the past 3 years that I have been CTO of. Projects have spanned a wide variety of technology stacks. NIX has come through each time with the right project manager, quality assurance, business analyst, DevOps, and developers. They quickly and professionally get up to speed with our current processes and seamlessly merge with any professional environment.
Chief Technology Officer at Sparkle Stories LLC
“Delivering high-quality code”
With NIX, I have broken some of my own rules of team composition with respect to the ratio of FTE and 3rd party engineers. I have some teams that are more than 50% NIX because the code coverage, quality, and velocity coming out from the NIX developers are very good. Delivering high quality code in a predictable manner has built trust and confidence with my management/full-time employees.
SVP of Engineering at Cengage
“Fast and responsive”
The team was fast, responsive, and took the time to walk through every step.
The engineers are helpful and responsive.
CEO/Founder at SoleVenture, Inc.
“Attentive and listening”
I enjoyed working with the NIX team because they are so attentive, listening, and questioning decisions about the development specifications. The questions absolutely make me think and make the product better.
President of Conspectus, Inc
“Staff are highly professional and personable”
Team NIX brings strong technical and product development management experience. Expertise and resources are brought on and off seamlessly as required. Staff are highly professional, personable, and an asset when interfacing with our partners and customers.
Co-Founder & CEO at ARTiFACTS
“NIX’s work has been excellent.”
NIX’s work has been excellent. They’re technically knowledgeable and have expertise in many areas. Moreover, they’re diligent, meet deadlines, and communicate effectively. They’re also flexible, bring in the right personnel when needed, and are enjoyable to work with.
Co-Founder
“I also found them to be extremely good at documenting the steps and laying out the costs for each part of the project.”
NIX delivered a functional application that was tested by 15 industry individuals. NIX was extremely good at documenting the development steps and laying out the costs of each project stage. NIX’s project manager was professional, set up weekly meetings, and delivered work on time.
Owner, N2 Plus
“NIX consistently met milestones according to the project timeline.”
NIX’s work has resulted in a 50% decrease in infrastructure costs, a 50% increase in deployment speed, a 25% decrease in technical debt, and a 15% increase in CSAT scores. The team is timely, communicative, adaptive, and responsive, and their commitment and collaboration skills are outstanding.
Co-Founder & CTO
“They’re reliable and have great communication skills”
NIX has delivered exactly what was needed in a timely manner, leaving the client completely pleased with the collaboration. The team boasts excellent communication skills and has proven to be a reliable partner. The partners communicate via email, messaging apps, and virtual meetings.
CTO, Real Estate Firm
“They were fully dedicated in time and heart to the project.”
The app had no bugs and required minimal support calls from end customers. The client was also happy with the number of users on the app. NIX led professional project management, offered status updates, and communicated effectively. Their dedication made them feel like part of the client’s team.
Founder & HOP, Fitness Space Rental Platform
“Terrific project manager – good communication and understanding of our app and objectives.”
NIX’s work has been met with positive acclaim. The team is efficient, hardworking, and on top of the ball. Customers can expect a team that gets the job done.
CTO, Color My Life, Inc
“They often provide helpful advice on areas that are starting to impact us as we grow.”
Thanks to the contributions of the NIX team, the client has been able to deliver large financial software projects on time and within budget. The client appreciates the team’s dedicated and professional staff and their advice on areas starting to impact their growth.
Department Head, Fignum Limited
For 10+ years, Alexander has been leading companies through the intricacies of their IT landscapes, ensuring high reliability and performance, synchronizing them with business priorities.
Olexander Lysenko
Admins Support Deputy Lead
Drawing on 11+ years of IT experience, Anna provides expert guidance in business analysis, project management, and sales engineering, leading businesses to achieve their ROI goals through strategic technical solutions.
Anna Vorobiova
Head of Business Development
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IT support and maintenance services ensure the smooth operation, security, and optimization of an organization’s technology infrastructure and applications. Maintenance focuses on proactive tasks like system updates, patch management, and performance optimization to prevent issues and keep systems secure and compliant.
Support addresses reactive needs, such as troubleshooting, resolving bugs, and managing technical malfunctions. It spans from level 1 help desk assistance to level 3 complex issue resolution, including 24/7 server monitoring, cloud migration, and DevOps support.
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IT support focuses on resolving immediate technical issues and assisting end users and systems. It includes troubleshooting hardware and software problems, managing help desk requests, and ensuring smooth operation through reactive problem solving. For example, IT support may involve fixing server crashes, addressing connectivity issues, or recovering lost data after an incident.
In contrast, IT maintenance services are based on a proactive approach to ensure systems remain secure, reliable, and up-to-date. This includes applying security patches, upgrading software versions, monitoring performance metrics, and optimizing system configurations to prevent future problems. For instance, regular database optimization or implementing automation scripts to improve server performance falls under maintenance. Together, both functions complement each other to deliver comprehensive IT management.
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IT support maintenance is essential for maintaining seamless operations and preventing costly disruptions to your business. Unexpected system failures, security breaches, and outdated software can result in significant downtime, leading to lost revenue, decreased productivity, and potential damage to your brand’s reputation. IT support service providers help you build a well-maintained IT infrastructure by minimizing risks and maintaining smooth, uninterrupted operations, which is key to long-term success.
Furthermore, IT support and maintenance services help businesses quickly resolve issues before they become major roadblocks, ultimately saving time and money. With proactive monitoring and timely interventions, businesses can avoid expensive emergency fixes and unexpected costs. Regular updates and optimizations lead to better resource utilization, improved service delivery, and enhanced customer satisfaction.
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The cost of software maintenance can vary significantly depending on the complexity of the system, the level of support required, the specific services included in the maintenance package—and definitely the experience of an IT maintenance company you choose as a vendor. On average, businesses allocate between 15% to 25% of the initial development cost of the software annually for maintenance. This includes services such as bug fixes, software updates, security patches, performance improvements, and user support.
Factors like the scale of your software, the frequency of updates, and the need for customizations will influence the price. For example, maintaining a simple application with minimal updates will be less expensive than supporting a complex enterprise solution requiring regular updates, scalability, and security enhancements. It’s also important to consider whether your maintenance needs are reactive (fixing issues as they arise) or proactive (monitoring systems for potential problems and optimizing performance).
Whether you need to set up new infrastructure, manage an existing one, or migrate a legacy system to an infrastructure as a service (IaaS) solution, our engineers help you deal with it.
Sysadmin services from NIX, SRE and 24/7 support & maintenance, provide businesses with reliable IT backup for system efficiency, compliance, and security.
Top-notch cloud consulting services and cloud computing services in the USA for cloud migration and cost optimization for your cloud infrastructure.
Safeguard your system, data and processes from ever-evolving cyber threats
NIX is a DevOps service provider offering DevOps consulting, engineering, MLOps, DevSecOps, FinOps, and cloud migration services for your system reliability.
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