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Build cloud resilience using our support services, combining proactive SRE with immediate, 24/7 incident response.
NIX is your dedicated cloud partner, providing round-the-clock managed support and proactive incident handling to ensure your cloud operations are resilient. Our comprehensive approach enhances cloud reliability, optimizes costs, and strengthens security and compliance across AWS, Azure, IBM, GCP, and other cloud providers, as well as hybrid or multi-cloud environments.
NIX 24/7 cloud support services cover continuous monitoring, proactive issue detection, real-time incident response, and infrastructure optimization. Our dedicated team provides expert guidance and regular health checks, ensuring your cloud remains secure and high-performing. This results in seamless operations, minimized downtime, and saves your business time, effort, and cost.
years of experience
years in cloud development and support
ongoing cloud support projects
cloud experts
cloud certifications
successful cloud projects
For urgent and high-impact cloud issues, we provide incident handling services with 24/7 operational response. Our service ensures business continuity, rapid containment, and transparent, accountable escalation across AWS, Azure, GCP, and other clouds, as well as multi-cloud or hybrid environments. Available as a standalone module or integrated within our managed support for all client tiers.
Capabilities:
NIX managed support is a proactive service that combines structured engineering with 24/7 incident resilience. We enhance cloud reliability, optimize costs, and improve security and compliance for AWS, Azure, GCP, and other cloud services, as well as hybrid infrastructure.
Our cloud support 24/7 services employ flexible delivery models designed to meet your specific needs, driving optimal outcomes regardless of your cloud environment’s complexity.
Best for:
What you get:
You gain access to a pool of site reliability engineering (SRE) talent without the overhead of a dedicated team. Focus is on proactive maintenance and addressing tickets.
Key tasks and deliverables:
You get access to a dedicated team that serves as an independent unit or effective extension of your own, offering guaranteed availability and personalized support tailored to your unique architecture and compliance requirements.
We ensure continuous vigilance by monitoring the alert stream from all cloud and customer-specific monitoring and support tools.
Our Escalation Engineers classify the confirmed severity of the incident (P1-P4), validate the operational impact, and align the issue with the appropriate resolution runbook.
The NIX team immediately executes predefined resolution steps, implements temporary workarounds, and initiates managed investigations to contain the issue and prevent further impact.
If the incident exceeds the scope of Tier 2 action or impacts system stability, we seamlessly involve the specialized SRE team to lead advanced investigation and complex remediation.
We execute final corrective measures and confirm 100% operational status before closing the incident.
The process concludes with comprehensive RCA documentation, validation of preventive steps, and mandatory updates to runbooks and tooling to support your future resilience.
Our average 20-minute incident response time ensures minimal disruption to your operations.
Proactive maintenance, patching, and updates ensure consistent system health and security.
Clients experience a 30% reduction in unplanned downtime.
We expertly resolve 20,000+ high-priority incidents annually.
Our disaster recovery solutions ensure that critical workloads are restored within four hours (RTO), with data loss limited to under one hour (RPO).
We enhance your cloud posture and minimize unauthorized access risks via expert RBAC/ABAC implementation and continuous security reviews.
Our comprehensive cloud services, supported by strategic alliances with AWS, IBM Cloud, Microsoft Azure, Google Cloud Platform, and expertise in private clouds and data centers guarantee continuous optimization and security for your operations.
We meticulously prepare your infrastructure, synchronize teams, and ensure full operational readiness for effective cloud management with our dedicated support.
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Our onboarding process is finalized within the first month. 24/7 cloud support coverage and full SLA commitments activate immediately upon completion.
We really care about project success. At the end of the day, happy clients watching how their application is making the end user’s experience and life better are the things that matter.
LibraryPass Cloud Infrastructure: Cost Optimization with AWS
Publishing
Education
Enterra: E-commerce Solution for the Agriculture Market
Agriculture
Retail and E-commerce
Ahoy: Flutter-based Boating Insurance App for Safer Sailing
Insurance
How NIX Reduced AWS Costs by 30% through Resource Optimization
Internet Services and Computer Software
CarSoup Marketplace
Automotive
“Extremely detailed, professional, attentive”
We’ve been working with NIX for over a year now and have nothing but good things to say about them and their talented pool of developers, staff members, and executives. They are extremely detailed, professional, attentive, and deliver top-quality work within the time estimates that they provide. What else can you ask for? I highly recommend NIX for all tech-related projects.
Account Manager at TransGrade, CRM
“Quality of delivered work is outstanding”
Our company worked more than 5 years in total with NIX. Communication was always very clear and direct. Being a remote company, wasting time in communication is horrible, luckily with NIX, we experienced no delay or misunderstanding.
Quality of delivered work is outstanding, all tasks prior to delivery were tested in detail, and bugs or mistakes were virtually non-existent.
Project Manager at Information Products AG
“It is hard to impress me, and NIX kept me happy”
There is no recommendation that is more powerful. NIX’s expert team built a new system that increased potential customer traffic and improved performance. Their transparent workflow allowed for consistent communication and quick correction of problems when they arose. They also adjusted their processes to mitigate time-difference concerns.
Director of Operations at CarSoup
“Delivering high-quality code”
With NIX, I have broken some of my own rules of team composition with respect to the ratio of FTE and 3rd party engineers. I have some teams that are more than 50% NIX because the code coverage, quality, and velocity coming out from the NIX developers are very good. Delivering high quality code in a predictable manner has built trust and confidence with my management/full-time employees.
SVP of Engineering at Cengage
“You have done the work perfectly”
I want to say thank you for the excellent, highly professional work, for your passion, and your time even on holidays and weekends. Your attitude ultimately led to outstanding results. We are satisfied with the result we’ve achieved, but we need to keep working, and actively use every opportunity to make it better. You have done the work perfectly and the application, which you created in such a short time, turned out to be very functional and cool.
VP R&D at HumanEyes
“CMS team are my go-to partners for web dev”
I’ve been working with these guys for years now – particularly their CMS team. The relationship has been very positive, and they continue to do great work for me.
I first hired NIX around 2008 to re-build a website that was built (poorly) by another agency. NIX solved that problem and has helped me build and launch multiple products since then. Roman and his CMS team are my go-to partners for web dev.
Consultant & Advisor at DemandSide
“Quickly and professionally”
I have used NIX for 3 different companies over the past 3 years that I have been CTO of. Projects have spanned a wide variety of technology stacks. NIX has come through each time with the right project manager, quality assurance, business analyst, DevOps, and developers. They quickly and professionally get up to speed with our current processes and seamlessly merge with any professional environment.
Chief Technology Officer at Sparkle Stories LLC
“The team is experienced and professional”
We cooperate really well with them, and they make adjustments so we don’t have any complaints. The original project was successful, so they’ve extended the partnership. Headed by a knowledgeable project lead, the team is experienced and professional. NIX delivered everything on time and was always in contact with their partner. Offering a superior customer experience, they’re recommended.
COO at SafeRide Technologies Ltd
“NIX is doing an amazing job”
NIX team contributed a lot to the process improvements for code deployment practices. So not only we write clean/stable code now but also, we are able to deploy it a lot more successfully and faster. We have a better strategy for our branch cutting and code repositories. It takes much less time to deploy code now with a higher level of stability. NIX team also contributed their ideas and views on how we can break up work among team members more effectively.
Sr. Director of Engineering for MindTap
Viktor, a seasoned cloud and DevOps expert with 14+ years of experience, delivers comprehensive end-to-end solutions and drives successful cloud adoption for diverse teams.
Viktor Chernov
Head of DevOps Department
With over 5 years in business development, Olena helps companies start conversations around tech needs and find the right solutions. She focuses on building real connections and exploring how her team can support business goals.
Olena Parkhomenko
Sales Development Representative
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Cloud support services provide the essential technical expertise and infrastructure management necessary to maintain a secure and operational cloud environment. Cloud support 24/7 is crucial for managing unexpected disruptions, as continuous availability dictates that any downtime translates directly to lost revenue or customer impact.
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Managed cloud support services encompass comprehensive, proactive operational assistance beyond reactive incident handling. Typically, this includes cloud monitoring and support, routine maintenance, security patching, configuration management, and ongoing technical guidance from expert SRE or support teams. The goal is to offload the complexity of day-to-day cloud operations, ensuring stability, adherence to best practices, and freeing up your internal teams to focus on core business innovation.
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Our primary goal is to provide immediate assistance during critical failures, and we leverage our high standards to deliver exceptionally fast service. Our average incident response time is consistently 20 minutes, ensuring minimal disruption to your operations during the most severe events. This rapid engagement is a cornerstone of our 24/7 cloud support commitment, where our cloud incident response team is always ready to initiate triage and containment procedures as part of our extensive range support services.
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The cost of cloud support is primarily driven by the chosen delivery model and the level of engagement required. Key factors include the complexity and scale of your cloud environment, the number of dedicated versus shared resources, and the required scope of services (e.g., proactive optimization vs. reactive support). A dedicated, highly integrated model with specialized expertise and stringent SLAs will naturally cost more than a shared model focused on basic cloud monitoring and round the clock support.
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Cloud support directly translates to financial cost savings through the implementation of proactive resource management. Our experts provide essential cloud cost optimization support by analyzing consumption metrics, identifying instances of resource wastage, and implementing strategies such as rightsizing and scheduling non-production resources. This active oversight, supported by cloud monitoring and support data, ensures your infrastructure is always performing optimally while eliminating unnecessary expenditure, turning cloud usage into a financial advantage.
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Our onboarding process for cloud support services is finalized within the first month, ensuring a swift transition to operational excellence. This comprehensive period involves discovery, tool implementation, and securing necessary access for our teams. Crucially, your 24/7 cloud support coverage and full service level agreement (SLA) commitments take effect immediately upon completion of this onboarding phase, enabling us to provide rapid and reliable cloud incident response from the outset.
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