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As a business grows, the number of its employees grows in parallel. Suddenly, ordinary back-office tasks such as document management begin taking an unacceptable amount of time and negatively impact other business processes. Sometimes it can take several days until the document reaches performers through the maze of approvals at companies that employ legacy systems in operations. In organizations with thousands of employees located worldwide without enterprise automation, the situation can be even worse. And this is just one of the hundreds of examples where human capabilities become a barrier for quick and effective task performance.

Imagine a situation in which software performs all manual back-office processes and reduces their duration dramatically, freeing up employees for higher-value tasks. Special scripts can run on corporate devices simulate real users’ behavior, performing all rudimentary and routine tasks, and enterprise automation systems are a type of software solution that provides such capabilities. The potential of modern enterprise automation software is much more extensive than just reducing manual labor—it can empower businesses to address challenges in terms of productivity increase, quality improvement, and decrease of costs.

What is Enterprise Automation?

Enterprise automation means applying technology to streamline complicated processes, improve an organization’s efficiency, bring transparency to operations, and decrease costs. To achieve this, enterprise automation solutions are built on top of Business Process Automation (BPA), Robotic Process Automation (RPA), and AI-based technologies. Enterprise automation unifies all types of software systems used across an entire organization into a holistic and effective ecosystem tailored to specific business needs with ultimate security standards.

Maturity Levels of Enterprise Automation 

Enterprise automation solutions

There are three stages of establishment and adaptation of enterprise automation:

Fundamental Automation

Basic automation refers to the automation tasks performance within a workflow that do not require special skills. The purpose of implementing such solutions in a company is to streamline and centralize routine tasks. At this level of automation, everyday processes are performed automatically, freeing employees to focus on more important tasks for business success. This level of automation includes Business Process Management (BPM) and Robotic Process Automation (RPA).

Operational Processes Automation 

The next level of enterprise automation is process or workflow automation. In contrast to the basic level, where the purpose of automation is to perform simple tasks, here the automation targets are business processes that permeate the company’s entire structure. Let’s take a short example of a material supply chain. The system analyzes which parts need to be replenished and automatically generates an order. Automatically this is transformed into necessary documentation for the accounting department. The decision-makers only need to sign. The implementation of such systems contributes to the speed and transparency of processes in the company. 

Process automation could be brought to the next level by implementing processes mining and log data analytics, so decision-makers can analyze processes’ performance and find opportunities for optimization and further automation.

AI-driven Automation

This level of enterprise automation includes the processing of unstructured data, like images, video, voice, and the creation of AI-based solutions on top of them that enhance employee performance and drive better decisions. They can be used both for specific tasks—such as controlling complex machines and processes, where AI acts as a decision-making assistant—or as an analytical system for large unstructured datasets to identify insights that humans aren’t able to recognize and calculate.

An advanced level of AI-driven automation is based on using self-learning algorithms and shifting decision-making to AI. The simplest example is automated customer support services when AI-driven chatbots answer customer questions while fulfilling the customer’s need and saving employees time for atypical cases.

Benefits of Enterprise Automation Solutions

Enterprise automation solutions

Businesses obtain significant advantages even when implementing the most basic automation level, scaling in proportion to the complexity and capabilities of automation software.


Internal processes are streamlined by reducing manual labor. Even the most straightforward operation takes half a second to be performed by a human. In contrast, software achieves the same action in hundredths of a second or even quicker and can perform this 24×7.


Even basic enterprise automation solutions significantly improve accuracy and reduce errors due to humans. The algorithm cannot be distracted and cannot make a mistake with a button.


Enterprise automation systems improve the company’s entire performance, regardless of the business domain. Automation solutions help identify weak and underperforming areas, which, if optimized, will reduce costs and increase the volume of work accomplished.

Fault Tolerance

Automation systems, particularly AI-driven, significantly increase the fault tolerance threshold of complex mechanisms and processes. By analyzing sensor data, algorithms can predict the failure time and inform workers in advance, preventing the entire production line from stopping.

Job Satisfaction

Harnessing enterprise automation software allows workers to focus on activities that require creativity or are impossible without direct human involvement by freeing them from tedious and routine work.

Additional benefits:

  • Faster decision-making and fewer approval cycles
  • Increased process transparency
  • Continuous processes advancement
  • Efficient workload distribution

NIX Expertise with Enterprise Automation

Remote Staffing & Employee Management System

A global company that provides staffing and employee management services wanted to develop a holistic multi-functional employee management system to automate to perform three main tasks:

  • Search for and recruit new staff 
  • Process invoices for completed work and manages employee reports
  • Provide 24/7 support for all user roles

The client obtained a scalable web platform that is highly configurable and provides ways for enterprise automation and enhancing HR, procurement, management, employee, and supplier workflows. The platform brings transparency and simplifies searching, recruitment, and payment processing, as well as brings all these activities into one place. In turn, recruiters can compete internally within the application that positively impacts company profitability.

Download the full version to read about the technical details of the implemented system.

Web Platform for Enterprise Resource Planning 

A 5000-employee technology company aimed to create an ERP platform from scratch that would integrate all operational processes in one place and optimize project schedule, balance workloads, enhance operations, and contain advanced enterprise automation capabilities.

They had a legacy monolith system that worked well previously but with a growing number of teams, users, and roles, it became a bottleneck for the company’s operations and further growth. The NIX team transferred all the data and business logic to a new system with microservice architecture that worked quicker and provided further opportunities for automation. Here are the crucial components of the delivered solution and their capabilities:

Time and Issue-Tracking System 

Tracking workload, productivity, and performance of individual members within the organization. The system also provides automated reporting capabilities showing a holistic picture of all processes inside the company. 

Enterprise Accounting Software 

The software syncs with a time tracking system and automatically calculates each employee’s salary based on their rate and logged hours. The accounting department reduced time spent on data entry, calculations, and error rates. The financial department can also automatically estimate profitability, forecast the company’s cash flow, and calculate cumulative, annual budgets for each period with the click of a button.

Employee Panel for Finance Activities 

This is part of the accounting software for the employees that brings transparency to employees and ensures secure data storage. Previously, financial statements were provided via emails, increasing the chances of leaking sensitive data outside the company. Employees are now up-to-date with their finances such as monthly income, benefits management, and tax information.

Holistic Enterprise Knowledge Base

This is the CMS that contains all educational data curated in the enterprise. It provides rich customization options for all stakeholders and real-time content tracking. 

The released ERP software helps the client automate critical, everyday processes, enhance productivity, and increase the satisfaction index of employees. The enterprise automation features brought transparency to the company’s operations and the management is now able to see how each functional group contributes to the mission and vision of the company.

Download a full version to read about the technical details of the implemented system.

Roman Zelinskyi
Roman Zelinskyi Software Solutions Consultant

With a vast background in business analysis, Roman is keen on identifying actual business challenges, defining tailored software requirements, and navigating IT projects to market success.


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