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NIX helped the client achieve WCAG 2.1 AA compliance, improved usability for all users, and 95+ key user journeys redesigned.
Internet Services and Computer Software
UI/UX Design, Accessibility
Angular
The client is a global B2B tech solution provider that offers a multi-product ecosystem for managing devices and serving enterprise customers with complex operational needs—from laptops and VR devices to smart meeting room equipment and integrated marketplaces. While technically robust, the products were not designed with inclusivity in mind, a common characteristic of B2B solutions.
When the regulations of the European Accessibility Act (EAA) gained legal force and enterprise clients demanded compliance, it became clear that incremental fixes were no longer sufficient, and accessibility had become a real barrier to growth. Having been deeply involved in the development of the client’s products for years, NIX combined firsthand project immersion with strong accessibility expertise to lead the full software transformation to meet standards.
Tight deadline and business risk: The team had just six months to build accessibility across eight products. Failure meant legal exposure, potential fines, and further loss of enterprise customers.
Retrofitting accessibility into mature systems: Updating long-running platforms meant working within rigid, fragmented systems while keeping products live.
No guidelines existed: NIX had to define accessibility rules, combine manual and automated testing, and train teams to support changes.
A prior third-party audit identified various accessibility issues, but the suggested solution consisted of a set of isolated, tactical fixes that wouldn’t resolve the underlying systemic concerns. In contrast, NIX proposed a comprehensive, system-level transformation designed to address root causes and deliver lasting impact by:
Instead of treating accessibility as a checklist, we embedded it into the product foundation by mapping critical user journeys, prioritizing business-impact flows, and redesigning key interface elements to meet regulations. This approach resolved systemic issues in navigation logic, screen reader behavior, keyboard control, and dynamic content—areas that fragmented fixes typically overlook. By aligning design, engineering, and QA into a single accessibility program, the client shifted from reactive compliance to a sustainable and scalable model. The goal was to make every interface element clearly visible or audible, unambiguous, and reliably interpretable by assistive technologies.
NIX first explored a third-party open-source UI library to speed up the design system, but limited code control, lack of flexibility for enterprise customization, and accessibility gaps in complex workflows made it unsuitable for meeting the client’s needs.
We pivoted to a custom internal design system—a fully controlled, extensible library of accessible components with navigation patterns, semantic markup, keyboard support, and accessible rich internet applications (ARIA) roles. This gave the team full ownership of interaction logic while providing a reusable, compliant foundation for the entire ecosystem, ensuring consistency, faster delivery, and long-term scalability.
Supporting users with visual impairments was a key focus, achieved by enabling seamless interaction with screen readers and other assistive technologies. We implemented ARIA standards to precisely define the role, state, and behavior of interface elements, ensuring accurate interpretation and reliable navigation. The team also refined screen reader interaction flows using ARIA live regions in polite and assertive modes, controlling which events were announced and how, so critical notifications, such as validation errors and system updates, remained clear and meaningful.
We ensured full compatibility with OS-level high contrast modes and visual overrides, redesigning the UI so it remains readable even when custom styles are stripped. Fallback styling automatically preserves contrast, button visibility, and layout integrity in monochrome or inverted color schemes, requiring close collaboration between design and frontend teams for resilient, adaptive CSS.
Keyboard-first navigation patterns were standardized, with consistent focus states, tab order, and shortcuts for complex workflows. Interactive elements were resized to meet touch-target standards, reducing strain for users with limited motor control while also improving efficiency for power users and enterprise admins.
Accessibility is not only physical—it’s cognitive. We simplified layouts, reduced visual clutter, and rewrote system messages in clear, actionable language. Error states were redesigned to explain not only what went wrong but also how to fix it. This was especially impactful in multi-step business flows, where confusion previously led to task abandonment. We helped users complete workflows independently, reducing reliance on support teams and increasing overall product confidence.
By applying a systematic, accessibility-first approach, NIX helped the client turn regulatory pressure into measurable business and operational gains.
These outcomes positioned the client as an inclusive, compliant, and forward-looking provider, with measurable business impact.
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